What information do we collect?
Personal Information: SCG collects your personal information in order to provide and continually improve our products and services. Find below some types of personal information that you may provide to us or we collect:
- Identifying information such as your name, address, e-mail address, and phone numbers
- Payment Information
- Your location information
- Your IP addresses
- Content of reviews and e-mails
- Voice recordings when you speak to us
- Corporate information
- Content interaction information
- Purchase history
- The full Uniform Resource Locator (URL) through our website, including date & time, product, and content viewed or searched
- Phone numbers used to call our Customer Service
- Updated delivery address information from third party carriers to correct our records in order to deliver purchases
- Credit history information from credit bureaus, which we use to prevent and detect fraud and to offer certain credit limits
Order Data: For orders placed either through a website, online store, e-mail, text message, or by telephone, we may collect personal information, including, but not limited to, names, mailing addresses, telephone numbers, and e-mail addresses. We require this information to process orders, to allow us to communicate with our customers, and to provide information about SCG and additional services or promotions that may be relevant.
Payment Data: If you submit payment to SCG online, SCG does not collect any financial or payment card information about you. We use third party service providers for that purpose. To the extent that you elect to submit payment to SCG through a check or other offline method, we may collect information about you including your name, address, phone number, and financial account information.
How do we collect your information?
We collect information from you when you use our site, place an order, or contact us.
How do we use your information?
We may use your information for a variety of purposes. These purposes include:
- Purchase and delivery of products
- Handling of orders
- Processing payments
- Communicate with customers about orders, products, or promotional offers
- Improve services to our customers such as functionality, performance, fix errors, and improve overall experience
- Communicate with customers in relation to products via phone, e-mail, chat, or texts
- To prevent fraud and credit risks
In addition to instances in which you provide us with your consent, we may also use your information in the following ways:
Purchases and Delivery of Products: We use your personal information to process and ship orders for goods and services, to provide you with information related to your order, to improve your e-commerce experience, and for fraud detection purposes.
Legal: The law may require SCG to use, disclose, or share your information with third parties in response to legal proceedings, in response to a request from a competent law enforcement agency, to protect our rights, privacy, safety or property, or the public, to enforce the terms of any agreement, or for any other purpose that is required or permitted by law.
Mergers and Acquisitions: In the event that SCG or its assets are acquired by, or merged with, another organization or company including through bankruptcy, we may use, disclose, or share your information with any of our legal successors.
Fraud Detection: We may use, disclose, or share your information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of this policy, or as otherwise required by law.
Aggregated and Anonymous Information: We may use aggregated and anonymous information for a variety of purposes related to the operation of our business. This information is not linked to any individual’s personal information and cannot be used to identify you or any other individual.
How do I opt-out of receiving marketing e-mails?
If at any time you would like to unsubscribe from receiving marketing e-mails from SCG, you can e-mail firstname.lastname@example.org, and request to opt-out of marketing e-mail communications. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative and service e-mails including, for example, e-mails regarding orders you place with us or periodic updates to our Privacy Notice.
Do we disclose any information to third parties?
SCG does not sell your information for profit. However, the information we collect about you may be shared with third parties. When we provide information to third parties, we make an effort to provide only the minimum amount of information that is necessary to accomplish the purpose for which the information is being shared.
Owners, Employees, Contractors, Agents: SCG is made up of the company owners, employees, contractors and other agents who offer products and perform services on behalf of SCG. We may share your information with these individuals for the management and administration of SCG.
How do we protect your information?
We have adopted reasonable technical, administrative, and physical safeguards in an effort to prevent accidental loss and unauthorized access, use, alteration, and disclosure of your information. However, the safety and security of your information also depends on you. Where you have obtained a password for access to our website, you are responsible for keeping the password confidential. You should not share your password with anyone.
Although we have implemented reasonable measures to protect your information, we cannot guarantee the privacy and security of personal information transmitted to our website. Any transmission of personal information is at your own risk.
California Privacy Rights
If you are a California resident, the CCPA allows you to make certain requests about your personal information. Specifically, the CCPA allows you to request us to:
- Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information. Such information is also set forth in this Policy.
- Provide access to and/or a copy of certain personal information we hold about you.
- Delete certain personal information we have about you.
- Provide you with information about the financial incentives that we offer to you, if any.
The CCPA further provides you with the right to not be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to process orders you place for products and services you requested and purchased. We also will take reasonable steps to verify your identity before responding to a request. In doing so, we may ask you for verification information so that we can match at least two verification points with information we maintain in our files about you. If we are unable to verify you through this method, we shall have the right, but not the obligation, to request additional information from you.
SCG does not sell products for purchase by children. We sell youth products for purchase by adults over the age of 18. We do not knowingly collect personal information from children without the consent of the parent or guardian. In the event, that we learn that we have gathered information from anyone underage without the consent of a parent/guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at email@example.com.
What are cookies? A cookie is a piece of information contained in a text file that is stored in your internet browser or elsewhere on your hard drive. Cookies are transferred from our website to your computer, phone, or tablet and allow our website to identify a user’s device whenever that user returns to the website. Cookies are used in order to make websites work more efficiently, improve the user experience, and to provide information to the owners of the site.
Cookie management: You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of SCG website. You must take these steps on each browser or device that you use. If you replace, change, or upgrade your browser or device, or delete your cookies, you may need to use these opt-out tools again. Please refer to your browser’s help menu for information on how to manage cookies.
Third party links
Some information and communications that you receive from SCG or that is posted on our website may direct you to a non-SCG website. Please refer to those third-party web sites for their privacy policies and use of data, as SCG has no control over information that is submitted to, or collected by, those third parties.
Effective: August 28, 2023